Privacy Policy

If you have any questions about this Privacy Policy or how we handle your data, please contact:

COOKIES AND TRACKING TECHNOLOGIES

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or direct communication channels. The latest version will always be available on our website

GOVERNING LAW

This Privacy Policy shall be governed and construed in accordance with the laws of the United Arab Emirates, including relevant data protection and healthcare regulations.

DATA SECURITY

We have implemented robust security measures to protect your data, including:

Secure encryption of electronic medical records
Restricted access to sensitive information
Regular data security audits and staff training on data privacy
Compliance with UAE healthcare data protection standards

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

Medical records retention as per UAE healthcare regulations
Legal, accounting, or reporting requirements
When data is no longer needed, we securely delete or anonymize it.

YOUR RIGHTS

Subject to UAE data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data (where legally permissible)
Withdraw consent for processing (where processing is based on consent)
Object to certain types of processing
Request data portability (where applicable)

LEGAL BASIS FOR PROCESSING

Our processing of your data is based on one or more of the following:

Your explicit consent (where required)
Performance of a contract with you (e.g., medical services agreement)
Compliance with legal obligations under UAE law
Protection of vital interests (emergency medical care)
Legitimate interests (e.g., improving clinical services), provided these do not override your rights

SHARING YOUR INFORMATION

We do not sell your personal data. We may share your information in the following cases:

With healthcare professionals involved in your care
With third-party service providers (e.g., laboratories, IT support) under strict confidentiality agreements
With insurance providers for claim processing
When required by UAE law or court orders
- In anonymized form for research and statistical purposes (with consent)

INTERNATIONAL DATA TRANSFER

If we need to transfer your data outside the UAE for medical consultations or specialized testing, we will ensure that such transfers comply with UAE data protection laws, using appropriate safeguards and obtaining your consent where required.

INTRODUCTION

Welcome to Healthspan Clinics. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, visit our clinic, or access our website www.healthspan-medics.com

We are committed to safeguarding your personal information in compliance with applicable laws and regulations in the United Arab Emirates (UAE), including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant healthcare regulations.

INFORMATION WE COLLECT

We may collect the following types of personal data:

a) Personal Identification Data

Full name, date of birth, gender, nationality
Emirates ID, passport number (where applicable)
Contact information: phone number, email, residential address

b) Medical and Health Information

Medical history, lab test results, treatment plans
Diagnostic images and genetic information (if applicable)
Medication details, allergies, and related health data

c) Technical and Usage Information

IP address, browser type, and device information when you use our website
Cookies and usage data for website analytics

d) Financial Information

Billing details, payment history, and insurance information (if applicable)

HOW WE USE YOUR INFORMATION

We collect and process your personal data for the following purposes:

To provide personalized longevity and wellness treatments
For medical diagnostics, planning, and delivery of healthcare services
To comply with UAE healthcare regulations and reporting obligations
To manage appointments, billing, and insurance claims
For research purposes (only with explicit consent)
To improve our services and website user experience
To communicate with you regarding treatments, updates, and clinic information